Shipping Policy
At Nemo Australia, we are committed to delivering your order quickly, safely, and reliably. Please read the information below to understand how our shipping process works.
Processing & Dispatch Times
All orders are processed within 1–2 business days (Monday–Friday, excluding public holidays). Orders placed on weekends or public holidays will begin processing on the next business day.
Once your order has been dispatched, you will receive a confirmation email containing your tracking information. Please allow up to 24 hours for tracking updates to appear in the courier system.
During promotional periods, product launches, or high-volume sales events, dispatch times may extend slightly. If delays occur, we will communicate this clearly via email.
Shipping Rates
We offer simple, transparent shipping rates across Australia:
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$9.95 flat rate shipping
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Free standard shipping on orders of 2 or more units
Shipping fees are calculated at checkout before payment is finalised.
Delivery Timeframes
Delivery times vary depending on your location:
- NSW Metro: 2–5 business days
- Interstate Metro: 3–7 business days
- Regional & Remote Areas: 5–10 business days
These timeframes are estimates provided by our shipping partners and are not guaranteed delivery dates.
Shipping Carrier
We use trusted Australian postal and courier services to ensure reliable delivery. All orders include tracking.
If your parcel is marked as delivered but cannot be located, please:
- Check around your property and with household members
- Contact your local post office
- Reach out to us for assistance
We are not responsible for parcels lost or stolen after confirmed delivery; however, we will always do our best to assist you in resolving the matter.
Incorrect Address Details
It is the customer’s responsibility to ensure that shipping information is entered correctly at checkout. If an incorrect address is provided:
- We are not responsible for delays or lost parcels.
- If a parcel is returned to us due to an incorrect address, additional shipping fees may apply to resend the order.
Order Changes & Cancellations
If you need to change or cancel your order, please contact us immediately. Once an order has been dispatched, we are unable to make changes or cancel it.
Damaged in Transit
If your parcel arrives visibly damaged:
- Take clear photos of the packaging and product.
- Contact us within 48 hours of delivery.
- Include your order number and photo evidence.
We will assess the situation promptly and arrange a replacement or resolution where applicable.
We aim to make your Nemo experience seamless from checkout to shower. If you have any questions regarding shipping, please contact our support team before placing your order.